Franchise Owners Hamilton Ltd. is an in-bound at home virtual call centre answering calls for Canada’s #1 pizza chain; Pizza Pizza. The contact centre uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants. As a keen, energetic, career-minded candidate you may be interested in applying.

The Customer Contact Center is looking for Customer Service representatives to work remotely. These agents are providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.

Responsibilities:
Responding to all incoming calls with a positive manner
Provide information to customers and general inquires
Processing orders for customers
Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.
Support internal customers
Follow internal company guidelines in regards to call handling
Meet or exceed monthly performance targets including call quality, attendance and punctuality as well as call handle time.

Qualifications:
Bilingual an assest (French and English) (Written and spoken)
Experience working remotely an asset
Exceptional customer service skills
Positive attitude with high energy
Strong verbal and written communication skills
Ability to think, problem solve, take action and follow through
Must be flexible to work shifts as required (evenings, weekends, and holidays)
Self-motivation and the drive to achieve beyond sales / goals

Technical Requirements

Internet connection – DSL or Cable High Speed with a minimum upload speed of 10 Mbps or greater and download speed of 25 Mbps

Must dedicate the Internet connection to the order-taking computer

Use of a router to share internet connection cannot be used while service provider is working/ no routers is preferred

Must have Firefox installed on Computer

Genuine version Windows 10 and 4 GB of RAM or more

Administrative Rights on the computer

USB headset

Monitor size must be 17” or greater

E-mail: cccjobs@pizzapizza.ca

Subject line: RCSRFranchise Owners Hamilton welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


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