You’re not in this by yourself. You’ve got the support of a number of different teams behind you, all working towards the same goal: to help you succeed and grow your business. Check out the sections below to see how these five departments offer you support and elevate your franchise.


Real talk: operating a new business is a huge undertaking. It can be incredibly rewarding for sure, but it’s not without challenges. The first few years for any new business is a lot of hard work, especially if you don’t have a solid support system. This is why you might notice one thing about Pizza Pizza that’s different from a lot of other franchisors: we invest heavily in making sure our franchisees are set up for success. And that all starts with our franchise development team.

This multidisciplinary team of dedicated, full-time experts is your support system that will help set you up for success, from the time you start looking into Pizza Pizza franchising opportunities, all the way to opening day and beyond. Here’s how the franchise development team will be involved throughout the different stages of your franchising journey:

A member of our local franchise sales team will help you get started with an introductory interview, where we’ll answer any questions and get a sense of whether Pizza Pizza is a good fit for both you and us.

We keep you paired up with the same franchise representative so that you’ve got someone in your corner throughout the whole process. When you apply, they’ll help walk you through the application process, talk you through your financing options and help you get started with location scouting.

Getting Ready
Some of the logistics of setting up a business can be tricky: finding and securing a location, negotiating the leases, constructing the interior, just to name a few. And that’s exactly why we take care of those for you.

The franchise development team includes real estate professionals, data analysts, design and construction experts and more, who work together to select an ideal site, negotiate leases and get your location ready for business. Meanwhile, our training team will fully prepare you for the business and operational details you need to know.

The big day is upon you, and all that training is about to be put to the test! But we’re not just going to leave you to fend for yourself. Your district sales manager is there to act as a business coach when you need it, helping you resolve any issues, offering you support, and they will even review cash flows, invoices and statements with you to help get you on the right track.


The dream scenario for any new business is to get to a point where you have a reliable, returning group of customers. You know, “The Regulars.” The ones you’re on a first name basis with, you know their orders by heart, they ask how the family is, and, most importantly, they make your business successful. But before you can get to that point, you need people to walk through your door or place a delivery with you for the very first time. Our marketing team’s role is to get that ball rolling and give you a boost in your local community.

The first advantage you get out of our marketing team? Reputation. We’ve put in five decades of work to build a name that people know and trust. Not to mention a phone number people know better than their closest friends’.

We don’t stop there. Every year we make sure we invest a good chunk of money into our marketing… and that’s not just broad, brand-building marketing. That includes specific, locally targeted advertising to help franchisees get customers coming through their doors, whether they’re in one of our major markets — both in big cities and smaller communities — or helping expand our footprint in new areas. It also includes innovating to give customers new and exciting menu offerings, more convenient ways of ordering, and exciting ways to connect with our brand. Because no matter how well-known and well-loved a brand is, there are always new customers to try and reach, and new ways of bringing existing customers back for more.

Our marketing team takes care of creating eye-catching brand and promotional advertising for digital/social media, print, mail, out of home, and more. And our media specialists make sure those ads are seen by existing and potential customers in your area.

To borrow a classic advertising phrase: “But wait, there’s more!”

Customers aren’t won through ads alone: building a genuine relationship with your community can help your franchise boom. A portion of our marketing dollars go towards supporting local fundraising initiatives and school pizza days — the proceeds of which go directly back to the school. The result?  Not just greater visibility in your community, but a stronger connection with the people in it.

One of the best things about our marketing team? We make our team accessible to franchisees because their whole purpose is to help you build your business. If you have questions or concerns, you’re able to contact us and get the answers you’re looking for quickly and comprehensively.


To us, “Support” doesn’t just mean “we’re here to help out if something isn’t working properly.” As a Pizza Pizza franchisee, our support teams will be a part of your day-to-day processes to help keep your business operating smoothly and successfully. Here’s a look at some of the teams that will be supporting your franchise along the way.

Regional Operations Managers
You’ll be paired with a local Regional Operations Manager who will be your new bff (best franchise friend). They’ll routinely check in with you to make sure everything is going well, offering you tips and coaching for maximum profitability. Their experience and knowledge will help you grow your business and profits faster than if you had to figure it all out on your own. And because they’re local, they’ll help you in any situation where you need a quick response or in-person support. They’re also the person who will help get you in touch with the right person on our corporate teams if you have questions for them. Your success is their success, so they’re ready and willing to help you with customer service, sales-building opportunities, staffing, and more.

We’ll be the first to admit that we have really high standards for the quality, service, cleanliness and value provided to our customers at all our locations. But we don’t think meeting those standards should rest solely on the shoulders of our franchisees. That’s why we do our part to make sure we’re setting them up for success. Starting with extensive Quality Assurance at our central warehouse —the commissary — before ingredients are even sent to your location.

We source numerous suppliers to make sure that your restaurant receives the freshest and finest ingredients available. Then we cut, measure and pack a variety of serving sizes to your location. Your supply needs are automatically calculated through our online system based on your location’s usage to make filling out your orders easy. Your pre-portioned, high-quality ingredients are then delivered as needed multiple times each week.

IT Support
Our IT team plays a huge role in our operations. From our commissary ordering system, to the customer mobile app and online ordering, technology is at the forefront of our operations. That’s why we have dedicated in-house IT professionals who manage all of our systems, respond to any concerns and even develop new applications that help keep Pizza Pizza — and you — ahead of the rest.

Call Centre and Online Orders
Customers can order through our app, website or call centre, which means you don’t have to worry about having someone standing by to take orders on your end. Plus, you also don’t have to deal with additional phones or computers that cost money and take up space. All orders will come to you on your computer with all the details you need, so all you have to do is make pizza and get it to your customer.


Fortunately for you, you don’t need to love numbers to succeed as a Pizza Pizza franchisee. We have an entire team of number-lovers that have your back. We call them accountants.

Our expert accounting team reviews, sorts and pays all of your bills for you. They’ll keep everything organized and paid for you so that you can focus on running your business.

That doesn’t mean you’ll be left in the dark about your finances. You’ll have a system set up to produce all of the reports you could ever want. During your training sessions, you’ll be shown how our reports are laid out, and how to make the most of that information. Our accountants will also send you a detailed statement of your business sales and expenses so you can keep track of your profits


If you want to be successful, you have to be prepared. And we’re going to give you the tools it takes to be ready for everything. We don’t just give our franchisees the basics: we offer them the most comprehensive training out there so they can open their restaurant on day one feeling confident and in control.

Our training team will take you through your 8-10 week training program, which covers everything you need to know. Even if you’ve never run a business before, or haven’t made a pizza in your life, we’ll make sure you leave this program fully prepared to run your restaurant.

Even after you’ve completed your initial training, you still have plenty of opportunity to refine your skills and knowledge. Your district sales manager will offer ongoing coaching to help you navigate issues as they arise or fine-tune your processes to make your restaurant as profitable for you as possible. Plus, you also have opportunities to attend additional professional development sessions or refresh your training on any areas you want to stay sharp on.